Can I Fix My Scale Myself?

Printable Checklist

(If it looks like the picture, probably not)

Use this checklist before giving us a call. Many common scale issues are caused by simple setup or environmental problems. Tick the relevant box, it helps when speaking to the tech:

🔌 Power & Basics

⬜⬜⬜ Scale is plugged in securely (batteries are fresh/charged and correctly installed)

⬜⬜⬜ Power supply and cable show no visible damage

⬜⬜⬜ I know, I know, but it has to be done - switch the scale off and on again

⬜⬜⬜ Indicator/display turns on normally (no flickering or dim display)

⬜⬜⬜ Has there been known power surges or issues

⚖️ Platform & Physical Checks

⬜⬜⬜ Nothing is touching the scale platform (walls, bins, cables, frames, mouse nests)

⬜⬜⬜ No debris, product, dirt, ice, snow or buildup under or around the platform

⬜⬜⬜ Platform moves freely when lightly pressed

⬜⬜⬜ Is there evidence that the scale may have been 'gently tapped' by a lift truck

⬜⬜⬜ Scale feet are intact and resting evenly on the floor

🔄 Zero & Tare

⬜⬜⬜ All weight removed from the scale (snow and ice included)

⬜⬜⬜ Scale has been zeroed with an empty platform

⬜⬜⬜ Any containers, pallets, or trays are properly tared

🌡️ Environment

⬜⬜⬜ Scale has not been recently moved without re‑checking zero

⬜⬜⬜ No strong drafts, vibration, or wind affecting the scale

⬜⬜⬜ Scale has had time to warm up (especially after temperature changes)

📟 Indicators & Messages

⬜⬜⬜ Error codes cleared after power cycling

⬜⬜⬜ Display is stable and not drifting continuously

❌ Stop Here If:

• You've ticked the ⬜⬜  boxes

• The scale is used for trade, billing, or compliance purposes

At this point, it’s probably time to give us a call (613) 878-2062.